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17.
HOW
WILL I FIX MY CHIMNEY / HOOD / HOB / BAR BE QUE / DEEP-FRY ONCE
I GET IT?
The
fixing of chimney, hood, hobs, bar be que and deep fry is fairly
simple and is well illustrated in the product catalogues that
accompany each product. We undertake installation of the chimney
and hood free of cost in Cookscape locations and in cities and
towns where we have designated dealers. In other places, we
arrange for installation at a cost of Rs. 250/- or 3 % of the
product cost whichever is higher.
Installation
details for the products ordered by you will be provided to you
along with your order acknowledgement form.
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18.
WILL I GET ANY HELP
IN INSTALLING AND SERVICING MY KITCHEN APPLIANCE?
Almost
all kitchen appliances do not require any special installation
assistance. However, products like water purifiers and food
waste disposer may require installation assistance.
We
undertake delivery and installation of the appliance in
locations where we have Cookscape outlets and designated
outlets. These locations are listed under ABOUT
COOKSCAPE – COOKSCAPE LOCATIONS AND DESIGNATED OUTLET
LOCATIONS. In all other locations, we arrange delivery,
installation and servicing of the product through the company
office closest to your location, details of which will be
forwarded to you along with our order acknowledgement.
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19.
WHO
WILL TAKE CARE OF MY AFTER SALES SERVICE ONCE I BUY PRODUCTS
FROM YOU?
We
offer comprehensive after sales service for all the products
sold through us. After Sales Service is offered in the following
manner: -
-
Cookscape
Locations –
Products are delivered and handed over by Cookscape.
Cookscape personnel or the relevant company service center
or personnel as applicable take care of the service
requirement.
-
Designated
Dealer Locations -
Products are delivered and handed over by the designated
dealer. Designated dealer personnel or the relevant company
service center or personnel as applicable takes care of the
service requirement.
-
Other
Locations –
Products are delivered through approved transporters. The
service responsibility will be handled by the company
service center or branch office closest to your location.
Details of the service center / branch / concerned person
will be advised along with your order acknowledgement form
and despatch documents.
For
details of delivery, installation and service locations, please
go to the page – ABOUT COOKSCAPE – FULFILLMENT LOCATIONS.
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20.
20. CAN
YOU GIVE ME THE ADDRESS AND DETAILS OF YOUR SERVICE CENTER NEAR
MY PLACE?
The
address and details of the service center, the contact person
and the company office will be advised to you along with your
despatch documents. The concerned service centers and company
office would be advised about your purchase so that your
co-ordination with them is easier.
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